Returns & Exchange Policy

At Napoleon jacket, we take pride in creating made-to-order items and bespoke pieces tailored uniquely for you. Your satisfaction is our utmost priority, and we want you to be delighted with your purchase. To ensure a seamless experience, please take a moment to familiarize yourself with our Return and Exchange Policy.

Made-to-Order Excellence

As each item is made-to-order and not stocked, we dedicate our craftsmanship and attention to detail to craft a product that surpasses your expectations. Your order is custom-created, making it uniquely yours.

Size Guide: Your Perfect Fit

Before placing an order, we encourage you to consult our size guide, which is published on our website. Understanding the measurements will help you select the perfect size that complements your style and physique. If you’re unsure about sizing, feel free to reach out to us; we’re happy to assist you.

Order with Confidence

Since every piece is meticulously crafted to your specifications, we cannot accept returns for items ordered in the wrong size. However, we genuinely value your satisfaction and offer a discount for your next order, be it the same item or any other from our collection.

Customized Items – A Personal Touch

Please note that customized items, tailored to your unique preferences, are not eligible for return or exchange. We’re committed to delivering products that reflect your individuality, and these bespoke creations hold a special place in our hearts.

Timeframe for Returns

In the unlikely event that you wish to return an item, you have 14 days from the delivery date to initiate the return process. Please contact our customer support team, and they will guide you through the process.

Easy Return Process

To initiate a return, please send the item directly to our production house address, which will be provided by our customer support team upon your request.

In the Mood for Exchange?

We understand that sometimes preferences change. However, items returned solely due to a change of mood will not be accepted for return. Our aim is to create a meaningful connection between you and our artisanal pieces, ensuring each one finds its rightful home.

At Napoleon jacket, we cherish the opportunity to craft exceptional items that bring joy to your life. Your satisfaction fuels our passion, and we’re here to make your experience unforgettable.

If you have any questions or need assistance with returns or exchanges, please don’t hesitate to contact our customer support team.

Thank you for being a part of our bespoke journey.

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